爱汇范文网 > 人事资料 > 绩效考核 > 《做绩效考核的目的_做绩效考核有什么意义》正文

做绩效考核的目的_做绩效考核有什么意义

爱汇范文网【绩效考核】 编辑:杨泽厚 发布时间:2017-07-03 11:54:59

  绩效考核是企业绩效管理中的一个环节,公司企业每个月都会对员工进行一次考核,这样做的目的是什么呢?绩效考核的意义在哪里呢?下面是小编整理的做绩效考核的目的,欢迎阅读!

做绩效考核的目的_做绩效考核有什么意义

  绩效考核的概念

  绩效考核(performance examine),也称成绩或成果测评,是企业为了实现生产经营目的,运用特定的标准和指标,采取科学的方法,对员工过去的工作行为及取得的工作业绩进行评估。

  企业在既定的战略目标下,运用特定的标准和指标,对员工过去的工作行为及取得的工作业绩进行评估,并运用评估的结果对员工来的工作行为和工作业绩产生正面引导的过程和方法。

  明确这个概念,可以明确绩效考核的目的及重点。企业在制定发展规划、战略目标时,为了更好的完成这个目标需要把目标分阶段分解到各部门,最终落实到每一位员工身上,也就是说每个人都有任务。绩效考核就是对企业人员完成目标情况的一个跟踪、记录、考评。注意绩效考核的时效关系,绩效考核是对被考核主体过去进行评价并对其来产生影响。

  做绩效考核的目的

  近来,我所在的团队正在组成一个小组进行绩效考核(KPI)关键指标设计。

  过程中,我看到大家的茫然与不专业。其实,我根本不能怪大家,因为中国很多企业都搞不清什么是绩效考核?为什么要绩效考核?

  我想,坛子里也有很多的朋友是做企业的,一定也在企业内部做过绩效考核,所以,今天拿来和大家分享一下,不对之处,多多指教。

  首先,绩效考核的目的:很多企业做绩效考核的目的,就是为了简单的对员工的工资进行加减,所谓的量化员工工作,出发点错了,自然会有错误的结果。

  其实,从我们学习的绩效考核里(我们的老师是美国人力资源协会的副会长单位,应该比较专业),真正导入的目的是为了:找到员工胜任工作模型里的实际工作状态与公司要求之间的差距,并提出解决方案,帮助员工更好的完成工作目标。

  考核本身并不是最重要的,最重要是考核结果的运用和分析。

  因为绩效考核涉及很多专业的工具,所以,就会让这项工作显得比较复杂和难操作。

  而对于考核工作,最重要的环节是:绩效面谈。

  尤其是拿到一个员工考核很差的结果,我们很多领导脑海里第一时间出现的方向是:这个员工不合格,我要开掉他。

  其实,还是说那句话,没有不合适的人,只有用错了地方的员工。对于考核结果,我们要认真的帮助这个员工分析,为什么是不好的成绩?问题是出在个人能力匹配上,还是出现在团队配合上?是技术层面的,还是心理层面的?是必然结果,还是特殊时间里的无意识结果?

  总之,每个考核结果背后,都会透射很多平时的工作行为,作为一个领导,帮助员工分析数字背后的原因很重要。

  同时,我们并不是找到原因就不管了,负责任的态度是帮助员工建立改进计划,同时运用PDCA的管理工具,不断地帮助员工去改善,争取在规定范围内达到理想的工作状态。

  每个人都是相互的,当你真心去帮助你的员工提高,帮助他改善的时候,他是可以体会到的。

  绩效考核到底应该用什么工具?很多人为了图时髦,搞些最新的工具拿来用,结果自己都一头雾水。其实,人力资源管理工具,没有最好,只有最合适。哪怕是很老土的工具,但只要符合你目前的企业现状,符合你目前人员的理解力,就可以用。

  当然,我不得不说,相对来说,这是个非常专业的工作,希望各位领导能够尊重专家的经验,不要以为自己什么都懂,按照自己的理解去操作。这里重要的问题是经验,一个经常设计指标和参加考核的专家,可以预见性的看到很多未来有可能要发生的问题。

  还有一点也很重要,就是一定要让所有参与的人员懂得绩效考核的基本概念和方法。其实我们说,看起来考核是在考本人,其实,考核是在考打分的人。

  我们经?吹胶芏嗤,茫然的拿着卷子,凭感觉在打分,即不知道为什么这样打,更不知道量化的工具在哪里?

  其实,按照我们在日本商学院的所学,一个人的工作,70%的是可以量化的,你们可以想象,没有办法量化的工作,多么难评估?

  我们经?吹胶芏嗥笠档目己吮砩铣鱿“工作积极努力”这样的字眼,我晕,请问,如何打分?这分明是印象分,太难衡量。

  还有,考核要提前设置等级比例:不同的企业发展时期,要设置不同的比例,比如优秀占多少?中间占多少?很差占多少?当你想大步向前,非常鼓励先进时,可以将优秀多放一点,尽量鼓励先进;当你企业属于稳定期,需要夯实管理基础,强化内部管理时,要注意人员的稳定,中间的人可以多一点;当你的企业机能开始下降,人员心态老化的时候,可以加大不合格的比例,强化大家的危机意识。

  不过,末位淘汰要谨慎使用:除非你觉得你的考核天衣无缝,否则不要用,要不一个被末位淘汰的员工会非常心不服,口不服,客观的说,目前中国任何一个企业都做不到考核的天衣无缝。

  总之,绩效考核是一个专业性强、相对复杂以及对公司达成目标很重要的工具,请大家尊重专业,妥善用好!

  做绩效考核的意义

  一、绩效考核概念的定位——总结

  通常,人们对绩效考核的认识是绩效考核就是填表打分,按照人力资源部规定的时间,在人力资源部提供的考核表上,对员工过去一段时间的表现进行打分,然后按照企业的要求划分等级,与工资、晋升、淘汰等人事决策相挂钩。我把这种考核概念总结为两个字:"打分".这种定位是不准确的,至少是不全面的。因为一旦我们把绩效考核的定义定位为"打分",那么,作为绩效管理的中坚力量、绩效管理政策执行者的直线管理者,将会只做最简单的工作,只完成最低的标准,就是在规定的考核表格上打分,除此之外,他们不会在关心其他与考核有关的事情,因为他们认为打分是为了完成人力资源部的任务,绩效考核是额外的工作负担,完成打分已经做了额外的工作,再做其他的工作,就划不来了!

  于是,直线管理者的头脑中就会认为,所谓的绩效考核,实际上就是对员工的表现进行打分。

  于是,绩效考核就成了被企业利用了的工具,就无法发挥改善员工的绩效作用。我们知道,仅仅在考核表格上打分本身是无法帮助员工改善绩效的!只是在考核表格上打个分,怎么可能对改善员工的绩效有帮助呢?要想对员工的绩效起到改善作用,管理者就必须做更多的工作,这个工作就是"总结".这里的总结有以下含义:

  1、对过去一个绩效周期内管理者与员工的工作进行总结这些总结包括:制定考核指标和考核标准的时候,员工是否参与?员工的意见是否得到了充分的表达?双方在考核指标和考核标准上的分歧是否已经达成一致?在绩效周期内,管理者是否主动与员工沟通绩效问题?是否提供了必要的帮助和辅导,影响绩效目标达成的障碍是否被明确识别,并被及时清除?员工是否主动与管理者沟通绩效问题,管理者提出的建设性改进意见是否得到了执行?等等。

  这些问题在绩效考核的时候进行回顾,非常必要,因为通过这样一个总结,让员工感觉到管理者是在帮助自己,管理者在绩效考核中所表现出来的角色是支持者和帮助者,而非简单的考核者。 这样,员工才能消除对绩效考核的抵触心理,主动配合管理者,双方共同完成绩效目标,使绩效考核成为双方探讨成功的机会而不是批斗会和菜市场,减少双方的互相指责和摩擦。

  2、对过去一个绩效周期内员工的绩效指标达成情况进行总结在进行考核的时候,管理者不是对员工打一个分数,把表格交给人力资源部就完成任务了,其实,管理者还有比打分更重要的工作要做,那就是与员工进行一对一的绩效面谈。

  绩效考核要想发挥作用,绩效面谈必须做。在绩效面谈中,管理者要将自己对员工的表现的打分情况告诉员工,并将每项内容员工的具体表现告诉员工,这当中,既有好的表现,也有差的表现,这两种表现都要反馈。

  对于员工好的表现,反馈要具体,而不能只是笼统地说很好。要告诉员工,他的这种表现为什么好,好在哪里,不能仅仅说,"王辉,你这几项工作表现很好,我很欣赏".这样无原则的表扬对员工一点作用没有,反倒可能引起员工的反感,认为那是虚伪的表现,所以,对于好的表现泛泛而谈是没有作用的。

  要谈得具体,让员工回忆起某一个事件,或者某一个情节,这样才能引起员工的共鸣。比如,你可以说,"王辉,上周六,你为了公司第二天投标要用的标书,加班到凌晨两点,而且标书的制作质量很高,受到客户的认可和好评,我对你的敬业精神和工作质量表示高度认可,希望你能再接再厉,继续发扬!"对于差的表现,管理者也应该直接具体地告诉员工,不要遮遮掩掩,遮遮掩掩反而使自己陷入更加被动的局面。比如:"王辉,8月16日,你制作的标书里面的报价出现了错误,最后不得不在开标后与客户协商修改,使销售员非常被动。不知道这是什么原因造成的?"

  3、对绩效管理体系的运行进行总结一个好的绩效管理体系一定是一个不断完善和提高的管理体系,一定是一个不断螺旋上升的管理体系,而要做到这一点,管理者就不能被动按照考核的体系的要求亦步亦趋,就一定要在其中发挥积极作用,对绩效管理体系的运行情况进行总结。

  有总结才有提高。笔者给直线管理者的角色定位是两个词:"执行+反馈".直线管理者一方面要执行企业的绩效管理政策,有不同意见也要执行,因为不执行,你不可能发现真正的问题,不执行也不可能有问题存在,只有先按照企业设计的绩效管理政策执行了,作为执行者的直线管理才可能发现问题,这个发现问题的手段就是总结,总结之后再将信息反馈给政策的制定部门人力资源部,然后由人力资源部统一调度各级管理者进行研讨,最后再来调整。

  这里的总结包括:绩效目标制定得是否合理?考核标准制定得是否合理?公司的绩效激励政策是否合理?各种表格工具是否合适?员工在绩效考核的表现,等等。通过对执行政策的总结,为企业调整绩效管理政策提供依据,使企业的绩效管理发挥更好的作用。

  似乎,打分和总结只是两个字的改变,但实质却有很大的差别,这是一种观念的更新,是一种看待绩效考核概念的新视角,所以请管理者重新审视自己对绩效考核的定位,从"打分"转到"总结"。

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